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CUSTOMER SUPPORT
Welcome to Purely Botanical Store customer support. Here, you can find all the information you need to ensure a smooth shopping experience. Whether you have questions about our products, need assistance with your order, or simply want to learn more about our organic skin care, our team is here to help. Feel free to reach out to us for any queries or concerns.
REPRESENTATIVES AND BEAUTY ADVISORS
Our dedicated representatives and beauty advisors are available to assist you on:
MON-FRI: 8am - 9pm AEST
SAT-SUN: 8am - 9pm AEST
CALL US
Customer Service Hotline
LIVE CHAT
Connect with our knowledgeable representatives and beauty advisors via live chat at any time:
MON-SUN: 8am - 9pm AEST
LOCATIONS
OUR STORE LOCATIONS
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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